NAI Tech, TomTec form technical support alliance
DICOM network connectivity systems vendor NAI Tech Products of Auburn, Calif. and TomTec Imaging Systems GmbH, a provider of image management, 2D, 3D/4D visualization software for ultrasound applications based in Unterschleissheim, Germany, have inked a strategic technical services agreement.
Under the terms of the agreement, NAI will become the U.S. technical support service provider for TomTec.
NAI said it established a toll-free TomTec service hotline, which will be staffed Mon. - Fri., 9 a.m. - 8 p.m. EST with emergency after hour support as needed.
NAI is expanding its existing technical support center to provide on-site installations, clinical applications, and post installation clinical and technical support services from its Auburn-based call center.
NAI will also provide in warranty and after warranty product support for previously installed TomTec products.
Under the terms of the agreement, NAI will become the U.S. technical support service provider for TomTec.
NAI said it established a toll-free TomTec service hotline, which will be staffed Mon. - Fri., 9 a.m. - 8 p.m. EST with emergency after hour support as needed.
NAI is expanding its existing technical support center to provide on-site installations, clinical applications, and post installation clinical and technical support services from its Auburn-based call center.
NAI will also provide in warranty and after warranty product support for previously installed TomTec products.