Konica selects Metrix's Mobile Techlink
Konica Minolta Medical Imaging has selected Metrix Inc.'s Mobile Techlink to provide direct connectivity between hand-held communication devices and enterprise applications.
The field force automation system will link Konica Minolta's national mobile field service technicians and back-end systems to fully automate processes. Mobile Techlink can integrate to a variety of ERP, CRM and legacy vendors such as: Oracle, PeopleSoft, SAP, and Siebel.
Mobile Techlink also will provide Konica Minolta with the ability to: view and accept service requests remotely; record expenses related to service activity and integrate this information with other systems; record diagnostic information from medical imaging equipment and track the information over time; capture customer signatures; and exchange real-time information on service requests out to the field, as well as provide field technicians with shipping information, mapping and driving directions.
The field force automation system will link Konica Minolta's national mobile field service technicians and back-end systems to fully automate processes. Mobile Techlink can integrate to a variety of ERP, CRM and legacy vendors such as: Oracle, PeopleSoft, SAP, and Siebel.
Mobile Techlink also will provide Konica Minolta with the ability to: view and accept service requests remotely; record expenses related to service activity and integrate this information with other systems; record diagnostic information from medical imaging equipment and track the information over time; capture customer signatures; and exchange real-time information on service requests out to the field, as well as provide field technicians with shipping information, mapping and driving directions.